In this article, you’ll learn:
- How America’s Car-Mart helped Ginger rebuild her credit and regain confidence
- The importance of compassion and customer service during challenging times
- How Ginger’s vehicles support her adventurous lifestyle
- How optional service contracts can save the day on the road
At America’s Car-Mart, we believe in second chances, fresh starts, and standing by our customers through life’s twists and turns. Customer Ginger Hanson’s story exemplifies that belief. A proud mother of two and grandmother of three, Ginger has faced many challenges, but she says Car-Mart has been a steady hand helping her move forward, one vehicle at a time.
Ginger’s journey with Car-Mart of Anniston, Alabama, began during a tough chapter. Coming out of the COVID-19 pandemic, she found herself struggling financially and emotionally. She was on the verge of losing her vehicle and navigating the aftermath of bankruptcy.
“I walked in [to Car-Mart] and said, ‘Here’s where I’m at,’” Ginger recalls. “They didn’t turn me away. They gave me advice and a path forward. Their support brought me back! They helped me as a 60-year-old person coming out of COVID, trying to figure out bills and life.”
Three Vehicles, One Mission
That path led her to three different vehicles over the years – a 2013 Dodge Caravan, a 2016 Nissan Rogue, and now a 2018 Dodge Caravan. Each one represented not just a purchase, but progress. With every car, Ginger rebuilt her credit and restored her confidence.
Ginger credits the America’s Car-Mart team with giving her more than just keys to a vehicle. They gave her a fresh start. “They couldn’t have a better staff,” she says. “They’ve changed my life at a moment when it could’ve gone a completely different direction.”
Confidence on the Road
Beyond the dealership, Ginger, who works for the Girl Scouts of North Central Alabama, lives an adventurous life. As a member of the Butterfly Tribe Women Who Camp, a group of ladies who car-camp out West, she’s put her Car-Mart vehicles to good use exploring nature and making memories. And even as she enjoys her journeys, she’s never far from Car-Mart’s support.
That optional service contract, by the way? She never thought she’d need it. But she’s glad she chose to get it because it saved the day! “I tell everyone, go [to Car-Mart] for the customer service and the service contract,” Ginger says. “They’ll stand behind it.”
Ginger found herself in a tough situation one Friday afternoon – far from home and unsure of what to do next. But she knew exactly who to call: Car-Mart. Thanks to her service contract, our team was able to step in right away and provide the support she needed. “Car-Mart was right there,” says Ginger.
A Relationship Built on Trust and Compassion
Today, Ginger shares her America’s Car-Mart experience with friends and family, not just about the quality vehicles but the humanity behind the process. She describes it as seamless and compassionate and feels honored to be one of Car-Mart’s loyal customers. “I’ve done my part, and they’ve done theirs,” she says. “They showed me it’s OK to make mistakes. I’m glad to have them as part of my tribe.”
Ginger’s Story Is Why We’re Here
“I first met Ginger when I was an account rep, and she’s been a phenomenal customer ever since. She’s the definition of girl power: warm, fun, and full of delightful stories, especially about her camping trips. When she got her new van, she immediately put a Girl Scout sticker on the back,” says Cyrena Douglas, General Manager at Car-Mart of Anniston. She adds that Ginger brings Girl Scout cookies for the Car-Mart team, with Thin Mints for Cyrena, since they are her favorite.
“Ginger is the kind of customer that every business hopes for – loyal, friendly, and a joy to work with. We’re proud to serve customers like Ginger,” Cyrena adds. “She’s exactly why we do what we do. Sure, she could go anywhere, but she chooses Car-Mart, and that means everything to us.”
“It was their love and compassion. The Car-Mart team was respectful and kind to an aging professional lady who needed a vehicle for her career,” says Ginger. “I can’t say enough about how they touched my heart. I thank all of them for their help.”
At America’s Car-Mart, we’re honored to stand with customers like Ginger—individuals who face life’s hurdles with resilience, heart, and courage. Ginger’s story reminds us why we do what we do: to help people keep moving forward, no matter where they’ve been or where they’re headed next.
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