In This Article, You Will Discover:
- Brenda’s 20-year relationship with Car-Mart and purchase of 11 used vehicles stem from her trust and loyalty in the Car-Mart brand.
- Car-Mart’s credit solutions helped Brenda purchase a vehicle and improve her credit.
- Brenda feels valued because of Car-Mart’s superior customer service.
Since 2001, Brenda Hesser-Carlin has acquired 11 vehicles from America’s Car-Mart of Fayetteville, Ark., solidifying her status as a loyal Car-Mart customer. Each purchase is more than just a transaction; it’s a connection built on trust with a team she believes in wholeheartedly.
Among her vehicle purchases, Brenda’s favorite is her Nissan Titan, a rugged and dependable truck. Her Car-Mart journey began at Car-Mart of Cape Girardeau, Mo., with a Kia Sportage, a trusty companion for several years. Since 2011, she has exclusively purchased her vehicles at Car-Mart of Fayetteville, where she recently bought a Ram 1500.
As she approaches the finish line on her current vehicle payments, Brenda knows where to go—back to Car-Mart of Fayetteville, eager to explore new possibilities and see what’s next for her.
Why Brenda continues to shop at Car-Mart:
Car-Mart helps credit-challenged customers
When Brenda first ventured to Car-Mart, she searched for financing options to accommodate her challenging credit situation. “It was a buy here pay here dealership,” she says. “I didn’t have good credit, and they helped build it.”
Car-Mart is family
For Brenda, Car-Mart is more than a used car dealership—it’s family. Her strong relationship with Car-Mart extends beyond financial transaction. “They know my name; they’re friendly and outgoing and like to talk,” Brenda smiles.
Car-Mart delivers excellent customer service
“Car-Mart takes the time to ensure you’re genuinely happy with your vehicle purchase before you drive away from the store.” Brenda shares. “If something’s not quite right, they find a solution that works for you — it truly brings a smile to my face.”
“The Car-Mart team in Fayetteville is just amazing!” adds Brenda. “They’re always there for me and put in so much effort to meet my needs,” Brenda adds. “They truly understand what I’m looking for and always deliver.”
Car-Mart offers tailored solutions
“Car-Mart is helpful, and they will find you the best car to match what you can afford,” says Brenda.
Additionally, when Brenda had to miss a few hours of work, which impacted her income, Brad, the General Manager, was very helpful and restructured her payments, which made a significant difference during that challenging financial period. “I felt relieved and didn’t have to stress or struggle,” she says.
Car-Mart’s appreciation of Brenda
“Brenda and her husband, Travis, have been valued customers of Car-Mart for many years,” concluded Brad Wilson, General Manager of Car-Mart of Fayetteville. “I appreciate their business, loyalty, and the trust they have placed in us over time. Customers like Brenda and Travis make our work so rewarding.”
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